Challenges in Workplace Communication

Challenges in Work put in dialogueAnjeshni1.0 EXECUTIVE SUMMARYThe main subprogram of this report writing is to find out some talk and communicating challenges that atomic number 18 set about by dissimilar pile in their oeuvre. Our major foc handlings was on moving in house based in South Auckland. This was do possible by conducting consultations on triple different populate on the job(p) for different companies and doing various look. After completion of this research it was easier to know how communicating challenges argon grammatical cased by raft in their conk out come out and how paradox pile be solved.To start off on our research a request letter for interview was send to three different people havess for three different business. This was move intoe to find out parley challenges and strategic that ar approach by people in their remains of work. sequence and date was set for an interview with them and interview was conducted with a set of que stionnaire in relation to intercourse challenges at their respective piece of work. The three different people that interview was conducted were Mrs Bikashni Prakash, Mr Romit Prakash and Ms Nicky.After the completion of interview thanks freehanded telecommunicate were send to each one of them for giving their precious while and related information regarding dialogue challenges in their workplace. According to interview the nearly commonplace confabulation rampart that was found in workplace were actors line barriers. As my interview environ manpowert was a supermarket and m whatsoever a nonher(prenominal)(prenominal) customers that come in supermarket were of different races and not all of them know incline. Some of the customers atomic number 18 from India and they address Punjabi talking to so it becomes unspoken whatever beats to conk with them.The final footprint was to prepare report based on colloquy challenges and barriers that are hardihoodd at differen t workplaces with different people. Since communication is a vital explode of any business it must be at a lower placestand well by people a single breakdown in communication pile choose to a big trouble for a business. It is classic for any man-to-man in a business to know how to strikingnessd challenges. plug-in of Contents (Jump to)2.0 INTRODUCTION2.1 COMUNICATION2.1.1 Types of discourse2.1.2 Advantages of discourse2.1.3 Disadvantage of chat2.1.4 Communication Barriers2.2 TERMS OF REFERENCE2.3 OBJECTIVES2.4 methodology3.0 FINDINGS3.1 Candidate 1 play down3.1.1 Communication riddles and event on Workplace3.1.2 Outcomes towards Communication Problems3.2 Candidate 2 Background3.2.1 Communication Problems and matter on Workplaces3.2.2 Outcomes towards Communication Problem3.3 Candidate 3 Background3.3.1 Communication Problems and Effect on Workplaces3.3.2 Outcomes towards Communication Problem4.0 windup5.0 RECOMMENDATIONS6.0 APPENDICES2.0 INTRODUCTION2.1 COMUNICA TIONCommunication is transferring information from one place to an opposite. Communication is a simple definition but how we communicates becomes a lot more complex. becoming communication leads to understand of a situation. If at that place is a communication breakdown misunderstanding perishs which leads to problem in a business. The theory of a communication states that communication involves both transmitter and receiver passing information by dint of with(p) communication alley. Communication channel is a path in which we communicate. It is important for a business to choose a proper communication channel since it has different strength and different weakness. Communication are always complex and it is a two way process. Communication in a business quarter be of two type internal and external. Internal communication occurs within a alliance among employees, amongst employers, supervisors and workers. External communication happens exterior the alliance it more or littlely occurs between customer or clients, suppliers, government part e.g. bank, IRD and with an other(a)(prenominal) companies and stakeholders. Therefore it is a must to acquire better understanding of a communication and its process.2.1.1 Types of CommunicationVerbal communication that is spoken face to face or through telephone.Non-verbal communication it is how we present ourselves through automobile trunk language.Written Communication through letters, emails, internet and media.Visualizations graphics, charts, maps and logo.Five main target of communication are to inform, persuade, create unassailablewill instruct and to inspire.2.1.2 Advantages of CommunicationIt wait ons people manage and maintain organic lawal operations. Communication happens in may form and it is different think abouts for different situation. Communication is used to become familiar which leads to friendship. This is good for company since it helps workers to work together by knowing eac h others strength and weakness. But sometimes this take a shit distraction workers disbursal time chatting which affects the production.2.1.3 Disadvantage of CommunicationConflict is the main problem by the use of communication employees may disagree and argue with each other and management on a situation. It passel cause tension and crapper affect the production. Conflict happens in a company cod to workers charter not met and misunderstanding between and among workers.2.1.4 Communication BarriersCommunication barriers is anything that gets in the way of clear communication between sender and receiver.(Sandra 2006). Barriers are the main cause of communication breakdown. There are different type of communication barriers. somatic Barriers this happens in many different forms. It can cause by phone, internet, communication distance and physical objects in the way of a sender and receiver. former(a) physical barriers which cause communication breakdown can be weariness which c ause difficult in concentrate. Hearing, sight and words problem as well as environment problem that is how when and why we communicate. escape of non-verbal information. Technology or intermediate that is what we used to communicate e.g. phone call or txt. Technical problem sometimes happen when phone line is not clear or network is down. Grammar, spelling punctuation and sentence structure it distracted solicitude from message. Also due to lack of visual clues in the telephone colloquy when dont know the age or whats the other person state of mind or expression.Emotional barriers this takes place when we are noise, worried or sad and can miss what others are responding. Anger, superfluity and fear are strong emotion which affects the communication. Often people dont express their emotion because sometimes it makes others uncomfortable. Not expressing emotion is a barrier because it inhibits the development of relationships, trust and open communication. Defensive, negative or as well assertive in addition affects means we dont pay tending to suggestion for improvement or by breaking others trust and be too self-confident and unaware of others needs and rights.Language based barriers this is most common. The main factor is not knowing the language. Since rising Zealand in a country of multi race different people all over the universe lives here and everyone doesnt know others language so it becomes hard to communicate with them. The influence of one language to another some words in some languages look ofttimes alike but it has different mean in different language. The way we pronounce words and employ idioms i.e. unmatched or non-literal meaning we give to words that are in common usages this leads to misunderstanding. Different abilities with language due to education. Tone the way words are said and by using jargon technical terms.Psychological barriers this happens due to religion, politics and valves what an individual beliefs. Personality is the nature and character of individual and the experience. Lack of confidence and feedback that we dont receive and attitude to communication or style e.g. some people are better in speech then writing. sexual urge and Culture major issues in communication. Gender is the differences between men and women their listen differently. Men listen for information and know what to do next whereas women listen for feelings and empathise. Women concentrate on relationship while men focuses on tasks. Culture has many influence and impact on communication due to difference in traditions and behaviours the way we met and greet with others. Understanding close difference is important in business.Technology there are many benefit of applied science such as texting on mobile, sending email using PowerPoint for presentation and internet for research but still there are effects of this on communication due to lack of feedback since technology is not available to everyone.2.2 TERMS OF REFERENCETh is assignment was given to us by our Business Communication tutor Mrs Sheetal Singh. This is part of our Business Communication 520 paper. The due date of this project is on Friday week 12.Interview was conducted with three different people working for three different organisation in order to find out communication challenges faced by them at their workplaces.2.3 OBJECTIVESThe main objectives of this assignment was to find out communication challenges that is faced by different people at their workplace in New Zealand. During this research it was to a fault found out how communication barriers affect work of an individual and to find out how to get across those problem in a workplace.2.4 METHODOLOGYThe method used in completing this assignment is by doing interview of three individual working for different organisation. Also assignment as completed by doing internet and text book research.3.0 FINDINGS3.1 Candidate 1 BackgroundMy first candidate was Mrs Bikashni Prakash. She work for Food for little Supermarket as a Checkout Supervisor located at 64 Atkinson lane Otahuhu. For the past nine years she has been employed in this company and has been backup in New Zealand for more than eleven years now. She is an Indo Fijian and speaks Fiji Hindoo and English. There are roughly 30 employees working for Food for Less and age group of employees are from 20 50 years. Her duties includes managing check mark, doing customer service, transaction with customers and suppliers. During her work experience she has faced many problems regarding communication challenges and barriers.3.1.1 Communication Problems and Effect on WorkplaceThe main communication challenges faced by Mrs Bikashni Prakash in her workplaces were language barriers since she is working for a supermarket and many of the customers that comes in a supermarket are Indians from Fiji and India. They are from many different husbandrys and races. It is sometimes difficult to communicate with these custome rs because of the language since some Punjabi customers dont know English and their Hindi is sooner different from Fiji Hindi.3.1.2 Outcomes towards Communication ProblemsHer problem was solved by one of the round who is Punjabi she seek help from her understanding what the customer was aspect. She mostly spend her time with her workmates to know about different language, socialise with different people. If she is not received about something she always ask for feedback from her workmates and by listening properly to what customers are saying.3.2 Candidate 2 BackgroundMr Romit Prakash is a Director of Globex Importers and Exporters which is located at Atkinson highway Otahuhu and has been living in New Zealand for more than 15 years. Mr Prakash started his company five years ago. He is an Indo Fijian and his main language is English and Fiji Hindi. There are roughly 15 workers working for him and their age groups are between 20 to 40 years. His certificate of indebtedness incl ude managing overall company checking all the packing and delivery of items are done properly and on time, dealing with clients and suppliers.3.2.1 Communication Problems and Effect on WorkplacesThe main communication challenges faced by Mr Prakash in his company were gender and culture barriers. People working in his company are from different races who are Indo Fijian and islanders. They have different cultural behaviour and the way sometimes the workers speak makes it hard for understanding. They tend to speak their own language and not adapt to others. Gender barriers also happen in Globex since both male and female works here. Other barriers that affect operation of Globex are language and technology problem. Since nowadays everything is done by machines but sometimes due to breakdown of machines lead to delay in packing and production. Language barriers also affect his workplace since all his ply are always talking in their perplex tongue language affecting others as not al l are able to understand. This tend to make other staves think that they might be talk against them so discrimination becomes a factor from here amongst the workers.3.2.2 Outcomes towards Communication ProblemHe resolved this communication barriers by letting his staff spending some time together during breaks to know about each other culture and language. To overcome gender issues in his workplace he divided different sections of packing room to males and females so that packing was done amongst and no time was wasted. Since male workers were able to lift heavy boxes for lode and offloading whereas females were doing packing, sealing and labelling of products dividing work equallyTo minimise challenges related to technology issues, it was a rule that no mobile phones were to be used during working hours. all(a) mobiles had to be put in locker so that staff can concentrate on their work instead of diverting their mind elsewhere. And another solution he tried to implement was by reg ularly armed service of machines and having spare ones so that if one breakdowns other one is available and work wouldnt stop.3.3 Candidate 3 BackgroundMs Nicky is a animal trainer at Super valve which is located at 29 -33 Hall Avenue Otahuhu and has been employed for 6years now. She is from India and has been living in New Zealand for almost 15 years. Her responsibility includes managing checkout operations, general running operations of the supermarket, dealing with staffs relation matter, dealing with customers and supplies complaint. They are roughly about 30 staffs working for Super Valve and most of them are Punjabis from India. Few Islanders and Indo Fijian are also working whose age groups range from 20 to 50 years.3.3.1 Communication Problems and Effect on WorkplacesThe main communication problems faced by Ms Nicky at Super valve is culture and language barriers. It is a multi-racial supermarket and it has different races of customers. Some are Islanders, Indians from Fi ji and India, Kiwi and Europeans. Sometimes aged customers come to shop who are not able to speak English and communication problems arises there. Culture barriers are also happening since workers working are from different races. Technology barriers also occur sometimes as well as emotional barriers this happens when a checkout operator or customer service personal are upset or having some personal problem it directly affected their work in terms of not smiling to customers and talking to them.3.3.2 Outcomes towards Communication ProblemShe tried hard to overcome this problem by letting staff spending sometimes together, socialising to know each other culture and language. Ms Nicky always tried to have back up remains available in case of technology or machine breakdown. hash out are also affordable so that sometimes if management feels that any workers are in some types of problem, trainings are provide of how to serve customers and be friendly to them. All this relates to havin g small workshops within the company4.0 CONCLUSIONTo adjudicate this research communication challenges that are faced by people at their workplace are basically the same. The major communication barriers that people face are language barriers. Other barriers that are found in workplace are culture and gender barriers, technology and physical barriers. Language barriers are the most common barriers in my research with responding with all the candidates facing communication challenges at their workplace. This can happen between co-workers or with customers. Technology barriers takes place since not everyones educated and dont have chafe to technology or may lack the confidence, experience and knowledge to use them e.g. in most supermarket EFTPOS machine are available but some customers dont have the knowledge as to how to swipe the bank bill or what function to use for which account. Culture and gender barriers this takes place because New Zealand is a multicultural country and eve ryone should have equal right. It is very much important to understand and respect each other cultures and races. Physical barriers takes place due breakdown of communication channel or not get full and proper information.The impact of communication channels and barriers on workplace blocks understanding of messages in many different ways which affects both sender and receiver. Aware of barriers can help to avoid communication breakdown and less effect on communication problems. Secondly barriers can cause organisation to business, customers and reputation. Not proper communication can cause communication gaps and draw misunderstanding in an organisation. Lastly, employees should understand each other and their culture which can help to prevent arguments and fights and people using slangs language often can be offensive and can lead to affect others workers in item workplace and customers.5.0 RECOMMENDATIONSAfter compelling all the information gathered through interviews and rese arch some of the recommendations that can be made to prevent communication barriers at workplace. Most of general communication barriers can be overcome with knowledge, sensitivity by understanding theory and monitoring your behaviour. Instead of using technology for communication in some case communicate face to face. Socialization of workers with each other should be done to learn about different language and others culture. Try to use body gestures if possible in communication if other parties cant understand your language. By acting ethically, openly and honestly which can bring positive communication. Treating others as you tender to be treated yourself (Sandra etal 2006).By increasing awareness we can help to elimate effects of emotionality. Try to being sensitive to ones modality aware of how that might influence others before communication an important message. By creating an atmosphere where emotions will not come as a barrier and by giving constructive feedbacks. Pay a ttention what others are saying try to listen carefully. Communication should not take place under mental stress and by using appropriate language which is worthy for recipient.By developing good communications, skills can overcome the communication barriers by understanding the basic of communication skills knowing what communication really is. By having courage to say what you think be confident and doing practice to demonstrable advanced communication skills. By engaging your audience by qualification eye contact, gestures and avoid sending mixed message. By using body language beware of what your body is saying and by development hard-hitting listening skills. When using verbal always try to speak clearly.6.0 APPENDICES3 Interview Letters3 copies of emails3 questionnaires